Carlos Hernando Quintero Castro

52 Glengarry Crescent N7L 4H9, Chatam,ON Canada

Summary

Experienced support engineer offering over 2 years of expertise in providing technical assistance for software products. Skilled in supporting customer integration deployed on both cloud and on-site environments, with proficiency in networking and troubleshooting. Proven track record of working autonomously and collaboratively to effectively resolve application-related problems.

Skills

Soft Skills:

Autonomous
Effective communication
Problem-Solving and critical thinking
Adaptability and flexibility
Passion
Empathy
Motivation
Teamwork
Patience

Technical Skills:

Problem solver
Troubleshoot
Resolution
Diagnose
Debugging
Database
Windows
Linux
AWS
SQL

Languajes:

Spanish
English

Fields od Interest:

IT
support/help desk
monitoring
Cloud
cybersecurity
DevOps
CICD
Software

Experience

Application support Junior Engineer - Level 1

Appgate

July 2021 - August 2023
- • Supported software products for banking integrations including the authentication stage according to client policies
- • Managed customer support tickets on calls, conferences, emails to gather information, validated logs, and diagnosed the issue.
- • Monitored and Supported cloud environments (AWS) and the on-premises infrastructures where the applications are deployed, to guarantee a secure, updated, and vulnerability-free platform On windows and Linux servers.
- • Followed security alerts, diagnosed root cause and potential scope of impact.
- • Created and updated documentation for common issues and recommended troubleshooting processes for product and security alerts.
Application specialist

Insa Ingenieria

February 2021 - June 2021
- • Implementation of industrial automation systems in up to 40 oil wells.
- • Digitization of industrial instruments for dashboard monitoring.
- • Data collection, monitoring, and support of field systems.
- • Implemented scripts to collect and analyze metrics to measure the performance of the application and reported findings to help make informed business decisions.
- • Generated reports to clients from the collected data.
Project Manager

Tecnoambientes SAS

January 2019 - December 2020
- • Designed and planned home automation systems according to the comfort needs of the customer, from network devices, phones or tablet, and actuators or sensors required.
- • Installed and configured smart systems on homes and buildings.
- • Post-sales support of home automation systems for hardware and software.
- • Trained customers in the use of home automation systems.

Education

Certification in programming skills with emphasis on mobile applications Misión TIC 2022

Universidad de caldas, Colombia-2021
Control Engineering

Universidad distrital francisco jose de caldas, Colombia-2018
Electronics Technologist

Universidad distrital francisco jose de caldas, Colombia-2015

Certificates

AWS Certified Solutions Architect - Associate

Amazon Web Services - 2023 https://cp.certmetrics.com/amazon/en/public/verify/credential/ZD5P45SC82F11MC7
AWS Certified Cloud Practitioner

Amazon Web Services - 2022 https://cp.certmetrics.com/amazon/en/public/verify/credential/KLFCQWC26FRE123N